We stand behind all Firefly Camping Gear products and guarantee them to be free from manufacturing defects for one year from the confirmed date of purchase. We ask that you please keep your sales receipt as verification of your purchase!
If your Firefly Camping Gear product fails because of a defect in material quality or workmanship, we ask that you contact the Firefly Camping Gear retailer of your original purchase to quickly resolve the issue prior to contacting us.
Warranty Replacement Policy
– Approved warranty product is replaced at the discretion of Firefly Camping Gear
– All cash refunds must be obtained through the original purchaser
– Warranty is only valid to purchases made from an authorized Firefly Camping Gear dealer
– Firefly Camping Gear is not responsible for any cost, or damages, incurred due to loss of use of the product
– Product worn past the point of it being able to be repaired voids warranty coverage
– You will need to keep possession of your shoes until you receive confirmation from us that your warranty claim has been completed
– A product voucher may not be combined with any other discounts or promotions
– Coverage ends when you transfer product
– All Firefly Camping Gear warranty decisions are final
We make the warranty process simple and easy so you can get back to your adventures. No need to send the product in physically, all you need to do is send us an email with as many details as you can via our contact page & we will be in touch with you for further assistance.
Still need help?
Our warranty team is here to assist!
Phone – 1300 30 40 45